Support Availability
We are available round the clock 24/7/365 days for our licensed users, however response time may take more time. We have a passionate team of Customer Delight experts who strive to respond to your queries as quickly as possible, in less than 5 – 8 hours via email
We provide support for our Free users as well, but reply time may increase.
How Do We Offer Support?
We offer support through following email.
We recommend to use [email protected] for Anti Galaxy VR builder plugin. If no reply in 24 hours, then you can contact at [email protected].
You need a valid and active license to open a ticket. We do not provide phone or tele-conference support, however if you really need, then we provide Whatsapp call and Google/Skype meet, screen sharing support.
We take extra care to keep our users’ data safe and secure at all times and all the relevant information regarding the ticket is only accessible to the user and our Customer Delight team.
What Our Support Covers?
We are always happy to provide support if you have an active license, but we ask that you ensure you have the latest version of products at all times.
Our support covers bug fixes that are reported to us. We always aim to get them resolved as soon as possible. In some cases we provide a temporary solution until we release an update or a quick fix, in a minor or major update as per our schedule.
Our support scope covers:
- Helping or assisting you while using our products
- Answering technical questions about our built-in features, etc.
- Assisting you in finding features or functionality with the help of existing documentation or screenshots, screencasts and other methods.
- Assistance with reported bugs and fixes related to our products
What Our Support Doesn’t Cover?
We do not provide support for any third-party services, plugins, or help in setting up the integrations that is not in our feature list.
Although we are happy to answer your queries in relation to WordPress, and our products to some extent, we do not provide full-fledged support for WordPress, themes, or any customizations that is not directly related to our plugin.
We recommend you to try it in your local or test environment. If you find any issues feel free to reach out to us so that we can help.
Our support scope does not cover:
- Custom requests for changes or help in modifying the code of our plugin.
- Assistance with third-party plugins or services
- Server-related queries should be taken up with your hosting provider
- Help with debugging third party issues arising with the theme or our addons
If you are using any of our products, you consent to this support policy. We reserve the right to change, modify or tweak the support policy. We will notify our licensed users of any changes to this page via email.